Ride Japan - Fluffy girl nurse wearing soft glasses

Refunds will be given for defective items, under the following conditions: 

1) Video proof of unboxing the item, clearly demonstrating defective areas

2) Video must have the date and time of the recording

3) Your purchase receipt and order number

4) Refund application filed no more than 48 hours after receiving the item

Email info@thearcaneclubhouse.com with your subject heading requesting a refund

Due to the nature of the items being sold, we cannot give any refunds without this. Once the items are shipped, they are considered used and cannot be resold.

Damage due to shipping is outside our control, but we are happy to work with you to find solutions. The same evidence listed above must be provided in order to be eligible for shipping damage returns.

No refunds will be given for the misuse of toys, or damage caused by the customer

Water based lube only. Visit the Materials and Maintenance sections for more info.

We are not responsible for any damage or harm caused by 3rd party products, or their misuse

By placing orders from this website, you submit that you have reached the legal age of majority in your country, state, province, or area of residence

You may not use any of the products from this website for reselling, redistribution, or illegal activity

We reserve the right to refuse service to any customer

We reserve the right to change prices, quantities, colors etc. without notice, as well as correct any errors regarding product information.

You agree to:

provide current, updated information regarding credit cards, billing and shipping information. Failure to do so can result in termination of services and orders

You agree to have read and understand the above information, as well as all relevant information linked at the bottom of this page.