Refunds/Cancellations

Refunds will be given for defective items, under the following conditions: 

1) Video proof of unboxing the item, clearly demonstrating defective areas
2) Video must have a date and time of the recording
3) Your purchase receipt and order number
4) Refund application filed no more than 48 hours after receiving the item

Email info@thearcaneclubhouse.com with your subject heading requesting a refund

Due to the nature of the items being sold, we cannot give any refunds without this. Once the items are shipped, they are considered used and cannot be resold.

Damage due to shipping is outside our control, but we are happy to work with you to find solutions. The same evidence listed above must be provided in order to be eligible for shipping damage returns.

No refunds will be given for the misuse of toys, or damage caused by the customer

Cancellation of orders must be submitted within 2 (TWO) hours after the order has been placed. 

Cancelled orders are subject to restocking fees at the sole discretion of the website